PRIVACY POLICY

Effective Date: 20 April 2026

Business Name: Very Ngon Homewares (registered as Very Ngon Lifestyle)

Contact Email: hello@veryngonhomewares.com

Phone Number: +84 903 770 291

Very Ngon Homewares (registered as CÔNG TY TNHH VERY NGON LIFESTYLE / VERY NGON LIFESTYLE COMPANY LIMITED / VERY NGON LIFESTYLE) (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase our products, or participate in our workshops.

Information We Collect

We collect the following information:

Account & Purchase Data:

• Name, email, phone number
• Shipping and billing address
• Payment method used (e.g., cash or bank transfer)
• Order history

Workshop Participant Data:

• Name, email, phone number (stored separately from customer order data)

Marketing Data:

• Email addresses and phone numbers for newsletters or SMS marketing (collected via website forms, checkout, or manually)

Advertising & Tracking Data (future use):

• We may use cookies or tracking pixels for advertising and analytics in the future. Currently, we do not collect cookies or tracking data.

How We Collect Information

We collect data:

• Directly from you via website forms, checkout, direct emails, workshops, or social media messages.

We do not collect data automatically (e.g., via cookies or analytics) at this time, and we do not collect data from third parties.

How We Use Your Information

We use your information to:

• Process and fulfill orders
• Communicate with you regarding orders and inquiries about both products and workshops
• Provide customer support
• Manage account information
• Send marketing communications (email/SMS) if you have opted in
• Personalise your experience and provide product recommendations
• Advertise or retarget users (if advertising tools are implemented in the future)

Data Disclosure, Security and Your Rights Over Your Data

Data Disclosure and Legal Requirements:

We reserve the right to disclose your Personal Data in the good faith belief that such action is necessary to:

• comply with a legal obligation
• protect and defend the rights or property of Very Ngon Homewares/Very Ngon Lifestyle
• prevent or investigate possible wrongdoing in connection with the Service
• protect the personal safety of users of the Service or the public
• protect against legal liability.

Security of Data:

The security of your data is important to us but please keep in mind that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your information is stored securely and is only accessible to authorised staff. We don’t store your payment details. We share certain information, such as your name, address and phone number, with local delivery partners to complete your orders.

Your Rights over your Data:

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. If your personally identifiable information changes or if you no longer desire our service, you may correct, updated, delete or deactivate it by emailing us at hello@veryngonhomewares. This does not include any data we are obliged to keep for administrative, legal or security purposes.

Service Providers:

• We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.
• These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. We do not share any information with third parties for any unknown or unrelated uses.
• We may use third-party Service Providers to monitor and analyse the use of our Service.

WooCommerce and WordPress

• We use WooCommerce, an online e-commerce platform that allows us to sell our products and services to you. When you want to purchase our products, information about you is collected during the checkout process so that we can process your order for you. Our website was created using WordPress.
• For further details about the Privacy Policies for WordPress and WooCommerce, please go to https://automattic.com/privacy/.

Techcombank

• Any transfers for payment will be to accepted through our bank, Techcombank. When processing payments, some of your data will be passed to this local bank, including information required to process or support the payment, such as the purchase total. Please refer to https://techcombank.com/en/help-support/privacy-policy for more about the Data Privacy of Techcombank.

Google Analytics

• Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
• You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about your visit activity.
• For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Sharing Your Information

We may share your information with:

• Local delivery partners to complete deliveries
• Payment processors (e.g., PayPal, Techcombank) — note that we do not store your financial details
• Marketing or advertising partners are not currently used
• Workshop participant data is stored separately and only shared with authorised staff

Data Retention

We retain your information for the following periods:

User Rights

As a customer, you have basic rights regarding your personal information, including:

• Accessing your data
• Correcting inaccurate information
• Opting out of marketing communications

If you have questions or requests about your personal information, please contact us at hello@veryngonhomewares.com or +84 938 036 920 (English) or +84 903 770 291 (Vietnamese).

Security of Your Information

We take appropriate measures to protect your information:

• Our website uses HTTPS/SSL, ensuring secure transmission of data
• Staff access to personal data is restricted to authorised personnel only
• Digital records are stored in password-protected systems
• No additional encryption is used beyond what is provided by our website platform.

Cookies and Tracking (Future Use)

Currently, we do not use cookies or tracking technologies on our website.
If we implement advertising or analytics tools in the future, users will be able to manage cookies through their browser settings or opt out using platform-specific tools such as Google Ads or Meta Ads preference settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the effective date revised. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Very Ngon Homewares

Email: hello@veryngonhomewares.com

Phone: +84 938 036 920 (English) or +84 903 770 291 (Vietnamese).