Very Ngon Homewares (registered as Ho Kinh Doanh Nha Toi) (“us”, “we” or “our”) operates the website https://veryngonhomewares.com (the “Service” or “Site”).
This page informs you of our Terms and Conditions (also referred to as “Terms of Service”, “Terms of Use” or “Terms”) when using the Service and the website. We ask that you abide by the Terms and Conditions that follow, along with any other terms or conditions that may appear on the site from time to time. Our Terms and Conditions apply to all users of the Site, including without limitation users who are browsers, vendors, customers, merchants and/or contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services.
Any new features or tools which are added to the current store shall also be subject to our Terms and Conditions. You can review the most current version at any time on this page.
Our online store was created using WordPress and we use WooCommerce who provide us with the online e-commerce platform that allows us to sell our products and services to you.
ONLINE STORE TERMS
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this Site.
You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including, but not limited to, copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information if/when this service is made available on the Site) may be transferred unencrypted and involve:
– transmissions over various networks; and
– changes to conform and adapt to technical requirements of connecting networks or devices.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this Site at any time, but we have no obligation to update any information on our Site. You agree that it is your responsibility to monitor changes to our Site.
PRODUCTS OR SERVICES
All prices for products and services on this Site are listed in USD $.
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities, may be available for limited times and are subject to refund, return or exchange according to our Refund and Return Policy which can be found at here.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that the display of any color will be accurate on your device, screen or computer monitor.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.
All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
MODIFICATIONS TO PRICES AND SERVICES
Product and service prices are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
PURCHASE REFUSAL DISCRETION, ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer name, the same credit card, and/or orders that use the same billing and/or shipping address.
In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the phone number, email and/or billing address provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made on our Site. You agree to promptly update your account and other information, including your email address and (if/when credit card facilities are offered) credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
ORDER CANCELLATION
We reserve the right to cancel any order or part of an order (including any orders that we have accepted) without any liability to the customer for that cancellation at any time if:
– the requested products in that order are not available; or
– there is an error in the price or the product description posted on the Site in relation to the relevant product in that order; or
– that order has been placed in breach of these Terms.
You may cancel an order up to 24 hours after placing that order. Please refer to our Refund and Returns Policy for details.
PAYMENT AND DELIVERY
Prices for delivery service are subject to change without notice.
All orders are shipped from the Very Ngon Homewares’ workshop in Ho Chi Minh City, Vietnam.
Payment options include:
– for delivery within Ho Chi Minh City (HCMC): cash on delivery/COD (VND) and PayPal (USD)*
– for delivery outside of HCMC but within Vietnam: PayPal (USD)*
– international delivery: PayPal (USD)*
* You can PayPal as a guest without a PayPal account: if you have a credit card, you can use PayPal as a guest.
After placing an online order, a confirmation email containing your order details will be sent to you from us. You should receive this shortly after placing your order.
For COD orders delivered within HCMC, we will also email you the total price in VND before delivery. We will send this to you after the order confirmation email.
Delivery methods:
The following delivery options are available on domestic and international orders:
Free shipping for orders delivered within Vietnam:
Delivery within Ho Chi Minh City (HCMC): delivery will be made by motorbike taxi/xe om within 48 hours of placing your order (excluding Sundays and Vietnamese public holidays). Cash on delivery is required for orders delivered within HCMC. Orders not paid for in full on delivery will be returned to us by the delivery service and your order will be cancelled.
Delivery within Vietnam but outside of HCMC: your order will be sent within 2 business days of placing your order (excluding Sundays and Vietnamese public holidays). We use Vietnam Post and standard domestic shipping can take from 3 days to 1 week to the larger cities (Ha Noi, Hue, Da Nang, Hoi An and Nha Trang) and up to 2 weeks for smaller urban areas.
Flat rate shipping on international orders:
– USD $15 for standard international shipping to countries* within the Asia-Pacific region, including Australia and New Zealand.
– USD $25 for standard international shipping to Europe*, the United States and Canada*.
Shipping for international orders will be sent within 2 business days of placing your online order (excluding Sundays and Vietnamese public holidays). Orders for international delivery will be sent using standard airmail shipping with Vietnam Post. A signature on receipt of delivery of the goods is required and insurance is included.
Standard international shipping is currently taking longer due to the worldwide COVID-19 pandemic and may take from 4 weeks to 6 weeks.
* We reserve the right not to provide an online ordering and shipping service to all countries worldwide, to some countries within the regions listed or to some states/provinces within regions/countries listed in this PAYMENT AND DELIVERY section. Customers from any country or state/province we do not provide the Service to will not be able to proceed at checkout. Customers from such countries or states/provinces who wish to proceed with their order should contact us directly at hello@veryngonhomewares.com.
Free delivery for purchases of USD $150+:
International* orders will be sent within 2 business days of the order being received by us (with the exception of Sundays and Vietnamese public holidays). Orders for international delivery will be sent using standard airmail shipping with Vietnam Post. A signature on receipt of delivery of the goods is required and insurance is included.
Standard international shipping is currently experiencing delays due to the worldwide COVID-19 pandemic. Customers should expect international orders to take from 4 weeks to 6 weeks to arrive.
Free delivery for purchases of USD $150+ does not apply to wholesale/retailer orders.
* We reserve the right not to provide an online ordering and shipping service to all countries worldwide, to some countries within the regions listed or to some states/provinces within regions/countries listed in this PAYMENT AND DELIVERY section. Customers from any country or state/province we do not provide the Service to will not be able to proceed at checkout. Customers from such countries or states/provinces who wish to proceed with their order should contact us directly at hello@veryngonhomewares.com.
Tracking and Signature:
All orders sent by Vietnam Post will have a tracking number which can be provided on request. Further, all shipped orders require the signature of the addressee (order recipient) on delivery. Identification may need to be provided in order to collect/receive your parcel.
The addressee should make themselves aware of what their local delivery standards are if they are not available at the time of delivery. We cannot guarantee that a delivery/calling card will be left in your letter box to notify you that the parcel was delivered.
International Duties:
In the event that you or the addressee is charged customs duties on the parcel, you or the addressee are responsible for paying those duties in accordance with local laws. To find out what duties may be charged, you should contact the customs office of the country to which the order will be delivered or the appropriate state governing body.
Delivery/Shipping Delays:
Where there will be a delay in delivery or shipping from our workshop, we will contact you by telephone or email to advise when the next available shipping date will be. You have the right to refuse this offer, cancel your order and, where payment has already been received by us, and receive a full refund within 14 days of the date we spoke with you or received a response from you.
As noted above, there is a currently a delay in international shipping due to the COVID-19 pandemic. We ask for your patience during these unpredictable times. If you wish to query a delivery, please contact us at hello@veryngonhomewares.com.
PRIVACY STATEMENT
We are committed to protecting your privacy. Authorised employees within Very Ngon Homewares are on a need-to-know basis only for use of any information collected from you.
CONFIDENTIALITY
Your personal records are regarded as confidential and therefore will not be divulged to any third-party, other than if legally required to do so to the appropriate authorities or when third-party companies or individuals are employed by us to assist the Service. You have the right to request sight of and copies of any and all personal records on you that we keep, on the proviso we are given reasonable notice of such a request. We request that you retain copies of any literature issued in relation to the provision of our products or services.
We will never sell, share or rent your personal information to any third-party. Any emails sent by us will only be in connection with the provision of agreed services and products. Your email address is collected at the time of purchasing a product or service and when signing up for the newsletter.
THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products or services of third-parties. Opinions expressed or materials appearing on third-party websites are not necessarily shared or endorsed by us.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content or any other transactions made in connection with any third-party websites.
It is your responsibility to evaluate the security and trustworthiness of any third-party websites before disclosing any personal details to them.
Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns or questions regarding third-party products should be directed to the third-party.
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example, contest entries) or, without a request from us, you send creative ideas, suggestions, proposals, plans or other materials, whether online, by email, by postal mail or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, reproduce, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation:
– to maintain any comments in confidence
– to pay compensation for any comments
– to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
COOKIES
Like most interactive web sites this Company’s website/ISP uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease the use for those people visiting. Please see further information about cookies in our Privacy Policy here.
PERSONAL INFORMATION
Your submission of personal information through the Site is governed by our Privacy Policy. Please refer to our Privacy Policy here.
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our Site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
PROHIBITED USES
In addition to other prohibitions as set forth in these Terms, you are prohibited from using the site or its content:
– for any unlawful purpose
– to violate any international, federal, provincial or state regulations, rules, laws or local ordinances
– to infringe upon or violate our intellectual property rights or the intellectual property rights of others
– to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability
– to submit false or misleading information
– to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites or the Internet
– to collect or track the personal information of others:
– to spam, phish, pharm, pretext, spider, crawl or scrape; or
– to interfere with or circumvent the security features of the Service or any related website, other websites or the Internet.
We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement.
In no case shall Very Ngon Homewares, our owners, employees, affiliates, agents, contractors, subcontractors, suppliers, service providers or licensors be liable for any injury, loss, claim or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
INDEMNIFICATION
You agree to indemnify, defend and hold harmless Very Ngon Homewares and our owners, employees, affiliates, agents, contractors, subcontractors, suppliers, service providers or licensors harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
LICENSE TO USE WEBSITE
Very Ngon Homewares or its licensors hereby own all intellectual property rights contained in its website including website material, unless hereinafter stated otherwise.
Your viewing of material is permissible as well as printing pages or other content from the website for your own personal use. Downloading of material for caching is allowable under these Terms and Conditions. This personal use permission is subject to the restrictions set out below and elsewhere in these Terms and Conditions:
– Re-publishing of material from this website is prohibited. This restriction also applies to re-publishing on another website
– Sub-licensing of material from this website is also prohibited including selling or renting of material
– Public showing of material from the website is prohibited
– You are prohibited from reproducing, duplicating, copying or any other exploitation of material from this website for commercial purposes
– You may not edit or otherwise modify any material from the website
– You may not redistribute from this website unless express permission is given.
Website material that is specifically made available for distribution may only be redistributed within your organisation.
ACCEPTABLE USE
Use of this website is prohibited if it:
– May cause or has the potential to cause damage to the website
– Causes impairment of the availability or accessibility of the website
– In any way which is illegal, unlawful, fraudulent or harmful
– It is in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
The website is not to be used to copy, host, store, transmit, send, use, publish or distribute any material which incorporates or is linked to any spyware, computer virus, Trojan horse, worm, keystroke logger, toolkit or any other malicious computer software.
It is prohibited to conduct any systematic or automated data collection activities on or in relation to this website without our express written consent. This prohibition includes without limitation scraping, data mining, data extraction and data harvesting.
This website must not be used for any purposes related to marketing without our express written consent.
FORCE MAJEURE
Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond our control. This may be by natural or manmade eventuality outside our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such events shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the Terms and Conditions of any Agreement contained herein.
SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.
These Terms and Conditions and any policies or operating rules posted by us on this Site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions).
Any ambiguities in the interpretation of these Terms of Conditions shall not be construed against the drafting party.
GOVERNING LAWS AND DISPUTES
These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Vietnam.
By accessing this website and/or using our services or buying our products, you consent to these Terms of Service and to the exclusive jurisdiction of the Vietnamese courts in all disputes arising out of such access.
Any dispute relating to any activity on this website or the purchase of any of our products shall be submitted to confidential arbitration in Ho Chi Minh City, Vietnam, unless you have in some way threatened or violated our intellectual property rights, whereby we may seek an injunction.
CHANGES TO TERMS AND CONDITIONS
You can review the most current version of our Terms and Conditions at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms. You are advised to review these Terms and Conditions periodically for any changes. Your continued use of or access to our website or the Service following any changes to these Terms and Conditions constitutes acceptance of those changes. Changes to this Terms and Conditions are effective when they are posted on this page.
CONTACT INFORMATION
Any questions about these Terms should be emailed to us at hello@veryngonhomewares.com.
