Payment options:
– Cash on delivery (VND): applies to deliveries in Ho Chi Minh City only. We will email you to let you know the amount owing in VND before delivery
– PayPal
– Credit card (using PayPal as a guest): did you know you can use your credit card online as a PayPal guest? No account is required.
To inquire about other payment options (such as bank transfer for local orders or Transferwise for international orders), please email us at hello@veryngonhomewares.com so we can find a solution for you.
International orders – shipping and freight costs:
Flat rate shipping: We offer the following flat rate shipping costs on international orders:
– VND 400,000 (around USD $15.50) to regional urban areas outside of Vietnam (including Singapore, Hong Kong and Kuala Lumpur).
– VND 520,000 (approx. USD $20.50) to Australasia (including Australia and New Zealand).
– VND 640,000 (around USD $25) to Europe and Northern America (including Canada).
Our international shipping includes insurance and a tracking number.
Important information for customers within the European Union: From 1 July 2021, VAT rules in the European Union changed regarding cross-border e-commerce purchases. It is therefore important for you to know that no customs duties or VAT have been included in the price of our products*, and you will therefore be required to pay these on delivery of your order. VAT rates vary from EU to EU countries but is usually around the 20% mark (please check https://taxation-customs.ec.europa.eu/buying-goods-online-coming-non-european-union-country_en for more information). Regarding customs duties, it appears that this is not applied to purchases under 150 euro.
* Very Ngon Homewares is also NOT signed up to the EU Import One Stop Shop (IOSS) for VAT.
Shipping time: Under normal circumstances, your order would take from one to three weeks to arrive depending on which part of the world you are live in (3 weeks to Canada).
All in-stock products ordered on our website will be shipped to you by airmail from Ho Chi Minh City in Vietnam using Vietnam Post. All international orders will be sent within 2 business days of your order being received (excluding the week-ends and Vietnam public holidays).
If you find at the checkout you cannot proceed any further, please contact us directly at hello@veryngonhomewares.com so we can complete your order for you.
Orders for delivery within Vietnam:
We offer a free delivery service within Ho Chi Minh City (HCMC). Delivery will be arranged within 2 business days of your order being received, excluding Sundays and public holidays. If you require urgent delivery, please let us know and we will do our best to fill it.
COD is available on orders delivered within HCMC. Will our products are listed in USD $, we will email you the total amount owing in VND after we receive your order.
Orders for delivery within Vietnam but outside of HCMC will be sent via Vietnam Post. On average, your order will take from 3 days to 1 week to arrive in larger cities (Ha Noi, Hue, Da Nang, Hoi An and Nha Trang) and 2 weeks for smaller urban areas.
For further details about payment and delivery options, please refer to our Terms and Conditions. For information about our Refunds and Return Policy, please check here.
And don’t forget to check the location of our wonderful retailers on the About Us or Contact Us pages. You may find it easier and faster to make your purchase the stores who stock our products.
Printing and fabric colour variations:
We pride ourselves on the quality of our screen-printing for the Indochine B&W Collection. We also do our best to source quality fabrics similar in colour from one batch to the next. However consistency in colours and printing can be an issue for the following reasons:
Fabric sourcing:
Very Ngon Homewares’ purchases fabrics from the local wholesale markets in Ho Chi Minh City. The stores we purchase from have in turn sourced their fabric from larger companies that, following completion of large orders, have excess rolls of fabric to sell. The nature of fabric sourcing is therefore inconsistent in Vietnam. As a result, once we run out of a fabric, it is near impossible to source the same fabric or the same colour again. We like to think these constant variations keep things fresh and interesting for our customers
Fabric colours:
We have done our best to accurately portray our fabric colours online. Colours on-screen however can vary between computers and devices and individual monitor and device settings, as well as other factors beyond our control, may also result in colour discrepencies. This means that we cannot guarantee the accuracy of the fabric colour you see on your screen or device.
Screen-printing:
Each of our Indochine B&W products is individually screen printed in our workshop. As a result, each of our printed images will be slightly different from one print to the next, with some prints lighter, some similar to and others darker than the product images seen on our website. Take a look at this Instagram post as an example of how our quality prints can vary. This is what makes screen printing unique and interesting – because it is done by hand, no two images will be exactly the same.
How do I care for my products?
With the exception of some of our bags and those with leather straps, our products are machine washable. Any product with leather should be washed by hand or dry cleaned.
As with any fabric-based product, hand washing in cold water will always provide printed textiles with a longer life. Washing repeatedly in hot water breaks down fabric fibres more quickly and the printed images will fade a little faster. The same applies to washing of our colour digitally printed images.
Where are Very Ngon Homewares’ products made?
We have a workshop which is located around 20 minutes from downtown Ho Chi Minh City. With the exception of our multi-colour printing which is outsourced, all processes from washing, cutting and printing of the fabric to the construction and sewing of our products is done onsite by our staff in our workshop.
Who makes your products?
All of our products are made by one or more of our Very Ngon Homewares’ staff. We employ a small team of mostly women to print and create our products at our workshop. Providing long-term employment opportunities with fair pay and benefits is important to us. We do our best to minimise outsourced labour, thereby keeping the majority of our production as local as we possibly can.
